Privacy Policy

Privacy Policy


We are committed to protecting your privacy online.


We created our Privacy Policy ("Policy") in order to demonstrate our firm commitment to protecting the privacy of our shoppers.

Questions regarding this Policy should be directed to.
[email protected] 


What information does Joyetech.us collect from you?


In order to better provide you with authentic Joyetech products, We collect two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.  


Non-Personally Identifiable Information


This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the web use the TCPA/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.  


Shopping


We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, their IP addresses, domain types (e.g., .com or .org), the browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages of our site that visitors viewed during their visit, and any search terms entered on our site. 


Ordering


When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. 


Online Surveys and Polling


In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.  


Fulfillment


The information collected by Joyetech.us is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, and provide customer service. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered. 


Compliance with Service of Process or Law Enforcement


Occasionally Joyetech.us may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Joyetech.us fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. 


What security precautions are in place to protect against the loss, misuse, or alteration of your information?


At Joyetech.us you can be assured that your personal and account information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us.

We employ the most advanced form of SSL software, 128-bit encryption, on all areas of the site, which requires user to enter personal information, including those relating to ordering & status.

This technology allows for the encryption of potentially sensitive information such as name, address and credit card information. All personal information is safely stored in our database systems behind firewall. All Joyetech.us servers, including web and database servers, are housed and maintained offsite in secure locations.

However, you should recognize that no computer system is fully secure and there are inherent risks with any information stored on a computer and transmitted via the Internet. To minimize the risk, you should have the latest security features by downloading the most recent version for your browsers, and keep your computer's security software up to date.  


Contacting Joyetech.us about privacy questions or concerns


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Joyetech.us by sending a letter to:

Attn: Legal Department

Joyetech.us
16 Technology Rd
Irvine, CA, 92618